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Frequently Asked Questions

Details of signing up for shops and labels 

Shops and labels wanting to participate in Record Store Day should follow the procedures outlined on our Sign Up page.

How do I get a particular release? 

Record Store Day releases are only available through Record Store Day Shops from the date of Record Store Day.  You can search for shops near to you on this site but are advised to contact the store directly to ascertain whether they will be carrying the product you are looking for in advance.  Stores are not permitted to reserve a product for customers so you will need to visit the store on Record Store day to purchase your product. 

Can I pre-order / reserve Record Store Day product?

Stores are bound by the Record Store Day code of conduct which prohibits them reserving the product for customers or allowing customers to pre-order product.  Record Store Day is about the occasion and visiting the store is part of the enjoyment so our best advice is get up early and check with stores in advance that they have your product.

Can I buy Record Store day products online?

Only Record Store Day shops may purchase Record Store Day product legitimately and stores are bound by the Record Store Day code of conduct which prohibits them selling online in advance of Record Store Day or for one week following Record Store Day.  Stores will list product online they still have available 1 week after the event.  In addition, if you are looking for anything particular please contact Record Store Day one week after the event and we can advise where may still have the product you are seeking.

How can I get Record Store Day product if I live outside the UK?

Many countries have Record Store Day products in their own territory so check on recordstoreday.com to find out. If it is a product only available in the UK product is listed online 1 week after Record Store Day so check back with the UK stores then. 

The store has sold out of the product I wanted

The Record Store Day exclusive releases are available in limited quantities on a first come first served basis. We know some customers will be disappointed that their favourite product may have sold out but unfortunately, that is the result of their "exclusivity". Queue up earlier is the only answer I'm afraid. We can check with our other stores if they still have stock.

The store did not stock the release I wanted

Not all stores carry every release. Indeed with over 500 releases for Record Store Day, it is almost impossible for a shop to carry every title. That is why we advise customers to contact the store before the day to find out what they are stocking.

The product I want is listed on eBay at a high price

Unfortunately, the nature of the exclusive releases means that some unscrupulous ebayers list the product at inflated prices online. Those who list the product before the event do so in the hope they will secure it on the day but cannot guarantee this. This is the downside of the value in having a Record Store Day release.

We investigate all eBay listings and send takedown notices to sellers of RSD product in advance of the day.  Sometimes these takedowns are appealed or can take a couple of days to take effect

All Official Record Store Day sellers adhere to a strict code of conduct which prohibits selling online for 1 week following RSD – if any shop is found to be in breachof this code they can be banned from participating in future Record Store Days so the ebay sellers are unlikely to be shops or be able to guarantee delivery of the product

Sadly we find this kind of behaviour as frustrating as you and can only apologise that such people try to use RSD to make a quick buck. We can only apologise that there are people out there who want to profiteer from the event but we work hard with stores to try wherever possible to restrict known culprits from buying our products. Our research also tells us that more than 95% of all product makes its way into legitimate fans hands and is not sold via eBay.

We advise all customers not to give in to the temptation to buy from these sellers as often the product they are seeking can often be found after the event – we advise contacting stores after the event to see what is still available

We hope you still enjoy the RSD celebrations taking place at your local shop.

 

About Record Store Day

Sign Up to Record Store Day

Contact the Record Store Day Team